Kairos Funded: Refund and Chargeback Policy
Last updated: October 21, 2026
Operated by Kairos Funded LLC, a Florida limited liability company, 7901 4th St N, #32748, St Petersburg, FL 33702, United States ("Kairos Funded," "we," "us").
1. Digital services delivered on access
Evaluations, resets, add-ons and Instant accounts are digital services. They are treated as delivered once account credentials are issued.
2. When refunds are not given
Fees are non-refundable once any trade has been placed on the account. This applies whatever the outcome, including failing an evaluation, breaching a rule, or not passing within your preferred timeframe. Fees are also non-refundable for accounts closed for rule violations or fraud.
3. When you can request a refund
- Untraded accounts: if no trade has been placed, you may request a full refund within 14 days of purchase. From day 15 through day 30, untraded accounts can receive a partial refund, minus the platform and market-data fees we have already incurred for the account. No refunds are available after 30 days or once any trade has been placed.
- Duplicate or erroneous charges will be refunded in full.
- Our error: if a Kairos-side system fault (not a third-party platform or your own connection) directly causes a rule breach, after review we will restore the account to its state before the fault or, if that is not possible, provide a free reset of the same size. This remedy is not paid in cash.
- Requests: email [email protected] with your order number. We aim to respond within 2 business days. Approved refunds go back to the original payment method.
4. What is not covered
We do not give refunds or credits for: slippage, news or volatility fills, platform or data outages at third-party providers (Rithmic, Tickblaze, Volumetrica, Black Arrow), problems with your internet, hardware or third-party add-ons (copiers, bots, indicators), or promo-code price changes after you buy.
5. Resets and Instant accounts
A reset buys a fresh account and is not a refund. Instant accounts cannot be reset; a replacement must be bought at the current list price. Second Chance purchases are final, with no refunds under any circumstances.
6. Chargebacks
Kairos Funded has zero tolerance for chargebacks. Every chargeback is investigated and pursued to the fullest extent of the law. Always contact support before disputing a charge; most billing issues are fixed within one business day. By purchasing, you agree not to file a chargeback or payment dispute for any authorized purchase. Filing one anyway is a material breach of these terms, and we will, without notice: permanently close every account you hold with us; forfeit all pending and unpaid payouts on every account; permanently ban you from all Kairos Funded services under any name, identity, email, payment method, device or household; and contest the dispute using your purchase, login and trading records.
Civil and criminal action. We will pursue full recovery of the disputed amount plus chargeback fees, collection costs, interest and attorneys' fees through civil lawsuits, arbitration and collections agencies, and we may report you to fraud-prevention networks and card issuers. Filing a false or fraudulent chargeback may be a crime, and we will refer suspected chargeback fraud to law enforcement and prosecuting authorities for criminal investigation.